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Service Difficulties

You may experience difficulties when attempting to access and use the CommSec web site. The cause of these difficulties is usually related to the version of the browser you're using or the way your Internet connection is configured. In most cases the cause of the problem can be quickly resolved by reviewing the following information provided in our Service Difficulties pages.

Dispute Resolution

Whilst we welcome any positive comments you have, it is equally important for us to know when you have a problem so that we can resolve it and retain your confidence. To save yourself valuable time gather all the facts and documents about the complaint, think about the questions you want answered and decide what you want us to do. Next, contact the department that handled the matter and explain the problem. A quick call is all that's required to resolve most issues.